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Categories of personal information:
contact information | billing address, email address and telephone number |
financial information | payment card details, Paypal email, Paypal user full name |
marketing and communication information | your preferences in receiving marketing from us. Telephone calls may be recorded for security, training and quality purposes |
identity information | first name, maiden name, last name, occupation, username or similar identifier, title, date of birth and gender |
profile information | your username and password, purchase or orders made by you, preferences, feedback and survey responses |
technical information | internet protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website |
transaction information | details about payments to and from you and other details of products and services you have purchased from us |
support information | sometimes you may give support some details of your website or server or host. |
lisence informtion | any domain name uses any product purchased from us and the date of installation & the product version you are using. |
promotional informtion | any coupon used by you or any coupon issued to you. |
The lawful basis upon which we may rely on to process your personal information are:
consent | you have given your express consent for us to process your personal information for a specific purpose |
contract | the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you |
legal obligation | the processing is necessary for us to comply with legal or regulatory obligation |
legitimate interests | the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal information on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal information on this basis where such impact outweighs our interest |
Set out below are specific details of the processing activities we undertake with your personal information and the lawful basis for doing this:
Purpose/Activity | Type of information | Lawful basis for processing |
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to register you as a new customer | identity & contact & marketing & communications | to perform our contract with you |
to process and deliver your order, manage payments, fees and charges and debt recovery | identity, contact, financial, transaction | 1) to perform our contract with you 2) as necessary for our legitimate interest in recovering debts due to us |
to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice and ask you to leave a review | identity, contact, profile & marketing & communications | 1) to perform our contract with you 2) as necessary to comply with a legal obligation 3) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services |
to administer and protect our business and this website (including troubleshooting, information analysis, testing, system maintenance, support, reporting and hosting of information) | identity, contact & technical | 1) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise 2) as necessary to comply with any legal obligations |
to use information analytics to improve our website, products/services, marketing, customer relationships and experiences | technical & usage | as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy |
to make suggestions and recommendations to you about products or services that may be of interest to you, including promotional offers | identity, contact, technical, usage & profile | as necessary for our legitimate interests to develop our products/services and grow our business |
To fix any issue or change source code of Any product installed on your host or server. | support information & lisence informtion | as necessary for support and when you don't know how to fix an issue or doing any change in source code of any product, we use information to fix or change any part of product in your server or host. |
When you install one of our products in your server. | lisence informtion | We collect these informations to protect us from unwanted use of our products and protect our users from spam, and verify your lisense of use our product. |
You have the following legal rights in relation to your personal information:
Purpose/Activity | Type of information |
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access your information | you can ask for access to and a copy of your personal information and can check we are lawfully processing it |
correction | you can ask us to correct any incomplete or inaccurate personal information we hold about you |
erasure | you can ask us to delete or remove your personal information where:
1) there is no good reason for us continuing to process it; 2) you have successfully exercised your right to object (see below); 3) we may have processed your information unlawfully; or 4) we are required to erase your personal information to comply with local law. 5) we may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request. |
object | you can object to the processing of your personal information where:
1) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal information, if you feel it impacts on your fundamental rights and freedoms; 2) where we are processing your personal information for direct marketing purposes In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal information for such purposes |
restrict processing | you can ask us to us to suspend or restrict the processing of your personal information, if:
1) you want us to establish the accuracy of your personal information; 2) our use of your personal information is unlawful, but you do not want us to erase it; 3) you need us to hold your personal information (where we no longer require it) as you need it to establish, exercise or defend legal claims; or 4) you have objected to our use of your personal information, but we need to verify whether we have overriding legitimate grounds to use it |
request a transfer | you can request a transfer of your personal information which is held in an automated manner and which you provided your consent for us to process such personal information or which we need to process to perform our contact with you, to you or a third party. We will provide your personal information in a structured, commonly used, machine-readable format |
withdraw your consent | you can withdraw your consent at any time (where we are relying on consent to process your personal information). This does not affect the lawfulness of any processing carried out before you withdraw your consent. |
We gather personal information via the following methods:
direct communications | you may provide personal information when you complete online orders, apply for products/services, subscribe to our services, create a user account, join our newsletter or otherwise or contact us (by letter, telephone or electronic mail). |
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robotic technology | When you browse or interact with this website, we may automatically collect personal information – this includes technical and usage data. This is done by using cookies, and other related technologies. If you visit other websites that use our cookies, we may also receive technical information about you. Please see our cookie notice here for further details. |
Publicly available information | we may collect personal information from publicly availably sources [such as Companies House and the Electoral Register and credit reference agencies, based inside the EU or outside. |
third parties | we may receive personal information from: (1)analytics providers based outside the EU (such as Google); (2) advertising networks inside the EU; (3) search information providers inside the EU; and (4) our suppliers such as payment providers, delivery services, website support and maintenance providers. |